Complaints Policy

Codes Orbit, the owner and operator of Innlead, accepts customer complaints at fahad@innlead.com and (051) 8356104.

Please provide your full name, the email registered to your Innlead account, the invoice or transaction reference where relevant, a clear description of the problem, and the outcome you are requesting. Do not send passwords or complete payment-card information.

We will acknowledge a complaint within two business days. We aim to investigate and provide a resolution within seven business days after receiving all information reasonably required to assess it.

If a matter is unusually complex or depends on a payment provider or another third party, we will explain the delay, provide a progress update, and give a revised expected resolution date.

If you are dissatisfied with the initial response, reply to the same email thread with the word "Escalation" in the subject line. A senior representative of Codes Orbit will review the complaint and the response already provided.

Nothing in this policy limits any rights or remedies available to a customer under the applicable laws of Pakistan.

• Business: Codes Orbit
• Product: Innlead
• Address: Plot 395-96, Service Road East, I-9/3, Islamabad, Pakistan
• Email: fahad@innlead.com
• Telephone: (051) 8356104